News Flash


Posted on: July 10, 2020

Board Addresses service issues with JP Mascaro

Whitemarsh Township News

The Township understands the frustration of residents regarding the performance of J.P. Mascaro & Sons. We are equally frustrated with the service issues and are disappointed by Mascaro’s response. We have made our concerns known to the management at Mascaro as we have worked to get the service that the contract provides for and that residents deserve. 

On June 26, our solicitor wrote to Mascaro about the “unacceptable service.” In that letter, the Township has identified a lack of consistent supervision and insufficient resources as areas of serious concern. We received a response from Mascaro on July 6. Both letters can be found on our website. 

We are also aware that Pat Mascaro yesterday posted a message to communities served by the company. In that, he said it would take 30 to 45 days to implement changes to “restore the necessary consistency” to collection operations. Mr. Mascaro apologized for the inconvenience and asked for patience. 

This afternoon, the Township received a similar letter from Mr. Mascaro that reiterated a need for 30 to 45 days to address service issues. The Township is willing to give the company that time to resolve its lack of performance. In the meantime, the Township will continue its monitoring of service and stay in regular contact with Mascaro.

- Whitemarsh Board of Supervisors

Click HERE to view Township Letter

Click HERE to view Mascaro Letter

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