The Township understands the
frustration of residents regarding the performance of J.P. Mascaro & Sons.
We are equally frustrated with the service issues and are disappointed by
Mascaro’s response. We have made our concerns known to the management at
Mascaro as we have worked to get the service that the contract provides for and
that residents deserve.
On June 26, our solicitor
wrote to Mascaro about the “unacceptable service.” In that letter, the Township
has identified a lack of consistent supervision and insufficient resources as
areas of serious concern. We received a response from Mascaro on July 6. Both
letters can be found on our website.
We are also aware that Pat
Mascaro yesterday posted a message to communities served by the company. In
that, he said it would take 30 to 45 days to implement changes to “restore the
necessary consistency” to collection operations. Mr. Mascaro apologized for the
inconvenience and asked for patience.
This afternoon, the Township
received a similar letter from Mr. Mascaro that reiterated a need for 30 to 45
days to address service issues. The Township is willing to give the company
that time to resolve its lack of performance. In the meantime, the Township
will continue its monitoring of service and stay in regular contact with
- Whitemarsh Board of Supervisors
Click HERE to view Township Letter
Click HERE to view Mascaro Letter